Support
Stuck? We can help.
Zap.Tips is a small meetup tool, so support is direct and human. Reach us on Telegram and we will get you moving.
Telegram
Message the support bot for help with funding, scanning, or a payment that did not go through.
Open @NostrSupportBot Before you contact us
Three quick things.
1
Have your reference id ready
Open your history in the app and copy the reference id for the payment you are asking about. It helps us find your case fast.
2
Note which step failed
Tell us where it broke: funding, scanning the QR, or the final payment. A one-line description saves a lot of back and forth.
3
Remember your funds are safe
If a payment did not settle, your crypto stays in your balance. Nothing is lost while we sort it out.